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One casino employee with great service skills can't and certainly shouldn't try to do it all. Every employee on the casino floor must pull together and follow the property's customer service plan. Employees that can't or won't provide good service should be benched by finding them more suitable employment at the casino.

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My family and I went on a five-day Disney cruise and it was an enlightening adventure that offered important casino customer service lessons for all gaming properties. As a 20-year customer service consultant who helps casinos measure, manage and improve their guest experience, I wanted to do more ... Casino Customer Service Mastery Video 1 - YouTube Customer service is the only long term competitive advantage a casinos has. This three part series is packed with valuable service tips, ideas and proven ways to improve a casinos customer service.